Vacature Customer Support Officer Aruba
Ennia CaribeAruba
Summary
Expertise: Applies working knowledge of life and/or non-life insurance products, internal procedures, and compliance requirements to deliver accurate information and service to customers of Ennia. Analysis & Reporting: Reviews customer information, policy details, and payment situations to determine appropriate solutions and ensures accurate documentation of customer interactions and transactions.
Summary generated from the employer's posting.
What the role involves
- Focus: Provides front-office customer support and basic insurance advice, addressing client inquiries and identifying opportunities for cross-selling within established guidelines.
- Expertise: Applies working knowledge of life and/or non-life insurance products, internal procedures, and compliance requirements to deliver accurate information and service to…
- Analysis & Reporting: Reviews customer information, policy details, and payment situations to determine appropriate solutions and ensures accurate documentation of customer…
- Impact: Contributes to customer satisfaction, retention, and revenue support by delivering reliable service and identifying straightforward sales opportunities while ensuring…
- MBO or HBO degree in Banking and Insurance or a comparable field.
- Minimum of 3 years of relevant experience in a similar customer-focused role.
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