Manager IT Operations
Summary
Manager IT Operations The Manager IT Operations is accountable for the day-to-day delivery, availability, and performance of AAA’s IT services and infrastructure. You will lead the service desk and technical operations, safeguard operational continuity, manage vendor performance, and ensure that IT services support airport and corporate operations around the clock.
Summary generated from the employer's posting.
What the role involves
- Planning, coordinating, and monitoring operational maintenance, support, and monitoring of the live IT environment to assure availability and performance.
- Owning the operational execution of incident, problem, change, request, and service-level management, with root-cause analysis for recurring issues.
- Maintaining the IT service catalogue, support model, escalation paths, and operating procedures.
- Coordinating lifecycle, patching, capacity, and technical standards for networks, servers, virtualization, storage, endpoints, Microsoft 365, identity, and cloud services.
- Maintaining backup, restoration, and disaster-recovery arrangements, and lead periodic recovery and failover testing.
- Leading or supporting IT response during major incidents and crises, including situation reporting and post-incident reviews.