Chargeback Officer - Orco Bank CUR
Samenvatting
General Purpose The Chargeback & Dispute Officer is responsible for managing cardholder, merchant, and or ATM disputes from start to finish. The role contributes to accurate dispute handling, timely chargeback processing, risk mitigation, and quality service delivery in line with applicable card scheme regulations and internal procedures.
Samenvatting gegenereerd uit de vacature van de werkgever.
Wat de functie inhoudt
- Investigate and process disputed cardholder, merchant, and ATM transactions.
- Manage chargeback cases from initiation through final resolution.
- Collect, review, and submit supporting documentation and evidence.
- Monitor deadlines and ensure compliance with card scheme requirements.
- Identify trends, recurring issues, and opportunities for process improvement.
- Bachelor’s degree in Business Administration, Finance, Banking, Accounting, or a related field.
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